Shipping & Returns
Shipping Policy
For international shipping;
Simhaetula offers complimentary standard shipping worldwide for all orders over $1,000, not including duties and fees. Please note that recipients are responsible for duties/taxes, which can be paid upon delivery based on your country.
All garments orders are considered “pre order” and have different shipment times (i.e. 3-8 weeks) based upon your specific order. Please allow 30 business days for your order to arrive as it will likely need time to clear customs.
​For domestic shipping;
All garments orders are considered “pre order” and have different shipment times (i.e. 3-8 weeks) based upon your specific order. Contact info@simhaetula.com with any questions.
Please allow up to 3 business days for your order to arrive.
​
​Feel free to reach out to us if you have any questions or trouble at info@simhaetula.com.
Return & Exchange Policy
​​All sales are final, and no returns are possible. Exchanges may be provided in exceptional circumstances, such as in cases of product faults.We replace items if they are defective or damaged. We also offer exchanges if a different size is needed, subject to stock availability. If you need to exchange an item for the same product, please email us at info@simhaetula.com and send your item to:Meşrutiyet, Şht. İsmet Armağan Sk No:14, 34363 Şişli/İstanbul TURKIYE.
All products must be returned in the original box with all accessories, cases, tags, and hygiene seals included. If products are returned without all accessories, you may not receive an exchange.